PMTcare

PMT understands the importance of customer service and is committed to providing ongoing support after the sale. This commitment is demonstrated by our industry-leading customer services offered. PMT is dedicated to delivering world-class service to each and every customer via PMTcare.

 

Concierge Service

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Concierge service allows customers to access PMT technical support services easily and quickly

  • Contact the help desk and speak with expert-level technicians and engineering associates
  • Get easy-to-understand answers for product use questions and troubleshooting assistance
  • Obtain user guides, installation instructions and training documents

 

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Integrated PMT/UPS logistics service: ‘Email or call, we do it all

  • For repair service, one telephone call (toll-free 888.869.7652) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.) initiates all elements of support, with PMT managing the process from start-to-resolution. Documents and logistics are coordinated by PMT entirely
  • Customer receives email with electronic return label from UPS, prints label and affixes it to package
  • Customer delivers package to UPS drop-off locations (60,000+) or schedules pickup by calling UPS

 

Warranty Services

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Warranty

  • PMT provides lifetime warranty coverage on all non-electronic assemblies and components
  • For vehicle docks, PMT provides three (3) year warranty on manufacturer-supplied electronics
 

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Repair Services and Self Maintenance Program

  • PMT provides comprehensive repair / preventative services to ensure strict adherence to specifications and product performance
  • PMT manages the repair process in-house, with fully-trained technicians supported by technical service and engineering resources